Hosting & Administration
Hosting that makes a difference.
Before a digital solution can take off, it needs a solid foundation.
We host and operate the applications we have developed ourselves – on German infrastructure, with a team that knows your project inside out.
Whoever builds it should also run it.
For us, operations are not an add-on, but part of the solution.
We do not simply rent out anonymous web space. We operate the very systems that we develop in-house: websites, OpenDXP platforms, Pimcore installations, DAM systems, our aufwind.seminarmanager and many other bespoke applications. Those who have developed software know what matters when it comes to operations – and those who manage operations know what the next stage of expansion can handle.
One point of contact for everything
A single point of contact for development, operation and further development
No back-and-forth ticket exchanges between the agency, the hosting provider and IT
System knowledge gained from the project – not from a manual
To put it plainly: we operate systems that we have developed or taken on for management. We do not host third-party installations – we stand behind the operation of our own systems with our name.
Fair, safe, European.
Services in detail
Four things
that need to be done.
Infrastructure & Managed Hosting
Your systems are hosted in Hetzner Online GmbH’s German data centres in Nuremberg and Falkenstein, which are powered by electricity from renewable energy sources. As a Hetzner partner, we procure, scale and manage the resources on your behalf.
- Data centres in Germany, certified to ISO/IEC 27001
- Properly scaled: resources are tailored to your project’s requirements and can be adjusted as needed
- Everything from a single source: servers, contracts and billing are managed centrally by us
- Domains, DNS configuration, mail servers and SSL/TLS certificates are also managed by aufwind
Administration & Operations
To ensure your systems run reliably and securely at all times, we take care of the entire operation for you. Updates, patches and version upgrades are planned, tested and documented.
- Regular updates to the system, framework and extensions
- Continuous monitoring of availability, load and certificate expiry dates
- Reliable backups on at least two separate systems with proven recovery procedures
- Maintenance work is announced well in advance and coordinated
Security & Data Protection
For us, security is not a one-off issue, but an integral part of our day-to-day operations. We rely on a solid technical foundation, clear access structures and the responsible handling of your data.
- Data remains in Germany – GDPR-compliant hosting in German data centres, supplemented by a data processing agreement (DPA)
- Encrypted data transmission and hardened configuration of the systems used
- Separate access points and a role-based access control system for the editorial team, specialist departments and service providers
- Regular updates and security patches as part of day-to-day operations
Support & Availability
When it really matters, the most important thing is: how quickly can someone be reached?
- Personal contacts rather than an anonymous helpline
- Support as part of your contract – from a team that knows your system
- For specific requirements: extended support levels with shorter response times available on request
- We can contractually guarantee99.9% availability on request
Operation is a process
Our hosting is part of the process
Hosting isn’t an option, it’s a necessity – if you want to do it properly.
Different requirements. Tailored solutions.
Our digital projects do not start with a specific technology, but with the question: Which processes need to be optimised? If product data and media are scattered across multiple locations, a PIM or DAM system may be the right solution. If content and product data need to be consolidated within a single system, a digital experience platform comes into play. And if off-the-shelf software does not fit with your specific workflows, we develop bespoke solutions. We also provide web development and web design for your digital presence, as well as hosting to ensure reliable operation.
In a nutshell
At Hetzner Online GmbH’s German data centres in Nuremberg and Falkenstein. The data centres are certified to ISO/IEC 27001 and are powered by electricity from renewable energy sources. As a Hetzner partner, we manage the resources on your behalf – you do not need your own contract.
Not usually. We host the systems that we have developed or are responsible for further developing – only then can we guarantee that they remain up to date and available. Please feel free to contact us regarding an existing project: it often makes more sense to take on both development and operation together.
That depends on the system, the environment and the scope of the service. We carry out a needs assessment and then invoice via a maintenance contract – transparently and clearly.
Yes. We can contractually guarantee 99.9 per cent availability if an upstream protection and acceleration layer is deployed. Without this layer, we will operate your system using the same monitoring procedures, but will not make a formal commitment.
We – plan, document and test in advance. We apply security-related patches promptly, and we agree on the timing of major version updates together.
The monitoring system automatically reports any anomalies, and our team responds in accordance with the agreed scope of service. Backups are in place, and the recovery process is tested regularly.