Endrich Bauelemente Vertriebs GmbH & Co. KG
Website and PIM relaunch for a range of 30,000 components.
- PIM Design
- Pimcore development
- Website relaunch
- Filter & Search Logic
- AI chatbot
- ERP interface
- Data Quality Monitoring
"Cooperation based on partnership"
"Always straightforward and always available – we’ve never experienced this level of service from any of our previous agencies"
Peter Rauschenberger
Filters for everything – and therefore for nothing.
The product managers at Endrich specify, for each category, which attribute appears as a filter – and in what form: range selection, tick box, radio button, free text or drop-down menu.
The system then automatically retrieves the possible values from the existing product data and uses them to build the filter. New category, new attribute, new filter: all handled in the backend, without deployment and without any waiting time.
Range selection
for measured values such as wavelength or capacitance
Checkbox & Radio button
for variants and designs
Select & Free text
for manufacturers, standards and designations
Each category shows exactly what it is supposed to show.
How Endrich’s customers
benefit from this.
Instead of a single, undifferentiated list of results, search results on Endrich are automatically sorted by relevance and clearly grouped as follows:
- Products
- Categories
- Pages
- Manufacturers
In addition, the search can be further refined using filter buttons. The key technical specifications are displayed directly for each product result, so customers do not have to click on every individual product to see if it is suitable.
Customers can add individual components or products to a personal wish list with a single click directly from the product overview or the product details page. A brief confirmation message immediately indicates that the action was successful.
Once the search is complete, the entire wish list can be transferred in bulk to an enquiry in the next step – for example, to request a quote or check availability.
‘Endy’ knows the entire portfolio.
The AI chatbot has been trained on the entire product database and is therefore familiar with every component, every technical specification and every detail of the product range. It guides customers effectively through the depth and variety of the range, understands their individual requirements and, on this basis, suggests suitable components and sensible alternatives. Furthermore, it provides reliable, real-time information on key compliance data such as REACH and RoHS, thereby creating transparency exactly where it is needed.
Information that previously required a separate enquiry to the sales team is now available to customers round the clock – directly alongside the relevant product, with no waiting time and no detours.
Because the main workload – field definition and data maintenance – lies with Endrich rather than with the development team, a project of this scale could be implemented within a framework suitable for a medium-sized business.
The knock-on effect is almost more significant than the cost savings: Endrich now maintains product data itself and brings new product ranges online without having to go through the agency. The PIM has become the single point of truth, with the interface to the ERP system linking product, sales and logistics data. All departments work with the same up-to-date data.
Time to Market
New categories will go live as soon as the data is available
Independence
Filters, tiles and categories at the disposal of product managers
Data quality
Gaps in images, data sheets and translations become visible in real time
Internal processes
a single source of data for sales, marketing and logistics
Service
Round-the-clock compliance enquiries via the chatbot
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